Vitality-Enhancing Eye Mask Supreme (1 piece)

WATER(AQUA/EAU)•DIPROPYLENE GLYCOL•BUTYLENE GLYCOL•SQUALANE•GLYCERIN•BIS-DIGLYCERYL POLYACYLADIPATE-2•CETYL ETHYLHEXANOATE•PEG/PPG-14/7 DIMETHYL ETHER•PENTAERYTHRITYL TETRAETHYLHEXANOATE•DIPHENYLSILOXY PHENYL TRIMETHICONE•TREHALOSE•POTASSIUM METHOXYSALICYLATE•PEG-60 HYDROGENATED CASTOR OIL•PHENOXYETHANOL•PYRUS CYDONIA SEED EXTRACT•METHYLPARABEN•TOCOPHERYL ACETATE•PHYTOSTERYL/OCTYLDODECYL LAUROYL GLUTAMATE•CARBOMER•SODIUM CITRATE•POTASSIUM HYDROXIDE•XANTHAN GUM•DISODIUM EDTA•CITRIC ACID•SODIUM METAPHOSPHATE•SODIUM ACETYLATED HYALURONATE•FRAGRANCE (PARFUM)•IRON OXIDES (CI 77492) * Some of the ingredients listed may be inconsistent with the actual ingredients used due to product improvements or changes in indication method. Please read the product label for the actual ingredients.

Remove the mask from packet and unfold carefully. Pull the contoured flaps for the eye area outward and hold both sides of mask. Position the mask around eyes and gently press the mask against the forehead and onto the cheek area directly beneath the eyes, taking special care to ensure that the mask fits snugly against the contours of the nose. Close eyes and fit contoured flaps over the eyelids. Leave on for 10 minutes, then carefully lift off. Gently massage remaining essence into the skin. Note: Keep essence from coming into direct contact with eyes. If contact occurs, flush immediately with cool or lukewarm water. Use mask immediately after removing from packet. Be careful that the essence doesn’t drip onto any fabric, as it may cause staining. Use each section of the mask only once. Keep the packet in the outer carton with the top-side-up, and store flat so the essence remains evenly absorbed. Avoid placing heavy objects on top of the outer carton to prevent it from getting crushed. Store away from direct sunlight and high temperatures."

Ordered items may be returned within 14 days of receipt provided if they are Faulty Goods.

Eligibility for returns:

Only Faulty Goods can be returned. Goods are classified as faulty if they are received damaged/expired/wrong sent. If your item is faulty when you receive it, you can return it for a refund.

Process for returns:

1. Please make sure to record an unboxing video as a valid evidence 
2. Contact our Customer Service Team to apply for a return by clicking the WhatsApp button on the bottom right of the website
3. Mention your issue and provide the unboxing video. Our Customer Service team will assess your issue.
4. Luxehouze may require buyers/sellers to submit more supporting documents within a stipulated time period before starting the investigation. 
5. Once the return is approved by the customer Service team, dispatch the product(s) you would like to return. Please ship your package using a trackable, insured shipping and keep the tracking details for your records.
6. Provide the receipt to our customer Service team using WhatsApp channel.
7. Wait for the refund process. The amount will be refunded to the original payment method. Please note this process might take up to 14 working days depending on the payment providers.

Condition of returned items:

The returned item is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way.

Refunds and exchanges:

In Luxehouze’s sole discretion, the original purchase amount will be refunded to the original payment method. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

Shipping and handling:

For refunds of online purchases, initial shipping fees will not be refunded unless the item is defective/faulty in which case a full refund will be made subject to inspection and compliance with our policy. Luxehouze will bear the delivery fees for returning the item.