POLA B.A Light Selector:
Water (Aqua), Ethylhexyl Methoxycinnamate, Glycerin, Butylene Glycol, Dicaprylyl Carbonate, Pentylene Glycol, Behenyl Alcohol, AKOFINE R, Hydrogenated Polyisobutene, C16-18 Hydroxyalkyl Hydroxydimerdilinoleyl Ether, Petrolatum, Barium Sulfate, Polyglyceryl-10 Pentastearate, Ethylhexyl Salicylate, Bis-Ethylhexyloxyphenol Methoxyphenyl Triazine, Titanium Dioxide, Lauroyl Lysine, Glycogen, Arctium Lappa Root Extract, Eugenia Caryophyllus (Clove) Flower Extract, Sodium Dilauramidoglutamide Lysine, Panax Ginseng Root Extract, Paeonia Lactiflora Root Extract, Arnica Montana Flower Extract, Luffa Cylindrica Extract, Astragalus Sinicus Extract, Rosa Roxburghii Fruit Extract, Origanum Majorana Leaf Extract, Hydrolyzed Conchiolin Protein, Artemisia Princeps Extract, Hydrolyzed Silk, Stearic Acid, Sorbitol, Behenate, Hydrogenated Palm Oil, Polyglyceryl-10 Oleate, Sodium Stearoyl Lactylate, Carbomer, Xanthan Gum, Olea Europaea (Olive) Fruit Oil, Alcohol, Potassium Hydroxide, Polymethylsilsesquioxane, Sodium Polyacrylate, Tocopherol, Dimethicone, Polyglyceryl-5 Polyricinoleate, Triethoxycaprylylsilane, Polyglyceryl-2 Oleate, Ethylhexyl Triazone, Diethylamino Hydroxybenzoyl Hexyl Benzoate, Ammonium Acrylate Copolymer, Sodium Cocomonoglyceride Sulfate, Talc, Aluminum Hydroxide, Silica, Alumina, Polyurethane-15, Magnesium Myristate, Zinc Oxide, Phenoxyethanol, Methylparaben, Propylparaben, Fragrance
B.A LOTION IMMERSE
Water, BG, ethanol, glycerin, PEG-8, isopentyldiol, glycereth-12, polyHEMA glucoside, arginine, dilauroyl glutamic acid lysine Na, clove extract, sage leaf extract, loofah extract, astragalus extract, mussel glycogen, rose rose extract , Majorana leaf extract, mugwort extract, sennin seed extract, mongrel fruit extract, bergenia ligrata root extract, hydrolyzed conchiolin, zein, bisPEG-18 methyl ether dimethylsilane, PPG-24 glycereth-24, PEG-11 methyl ether dimethicone , PPG-6 decyltetradeceth-20, sodium citrate, diethoxyethyl succinate, diglycerin, sodium lauroyl hydrolyzed silk, citric acid, xanthan gum, polyglyceryl-2 oleate, sorbitan isostearate, dimethicone, behenyl alcohol, glycol Acid, (C12-20) alkyl glucoside, pentasodium pentetate, silica, phenoxyethanol, methylparaben, fragrance.
B.A DEEP CLEARIZER 9g
Glycerin, Water, Diglycerin, Cetanol, Bg, Kaolin, Polyglyceryl-10 Oleate, Behenyl Alcohol, Mussel Glycogen, Button Extract, Chowdi Extract, Lysine Dilauroyl Glutamate, Sage Leaf Extract, Chrysanthemum Indicum Extract, Hetima Extract, Astragalus Membranaceus Extract, Izayoi Rose Extract, Astragalus Membranaceus Leaf Extract, Yomogi Extract, Akebii Stalk Extract, Otogirisou Flower / Leaf / Stalk Extract, Senninkoku Seed Extract, Dokudami Extract, Hydrolyzed Conchiolin, Hydrolyzed Silk, Phytosterols, Behenes-20, Daimage Dimer Dilinoleyl Linoleate, Stearic Acid, Ethanol, Peg-150 Stearate, Vaseline, Lauroyl Sarcosin Isopropyl, Tocopherol, Polyglyceryl-2 Oleate, Hydrogenated Lecithin, Sorbitan Isostearate, Polyglyceryl Oleate-5, (c12-20) ) Alkyl Glucoside, Fragrance
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Ordered items may be returned within 14 days of receipt provided if they are Faulty Goods.
Eligibility for returns:
Only Faulty Goods can be returned. Goods are classified as faulty if they are received damaged/expired/wrong sent. If your item is faulty when you receive it, you can return it for a refund.
Process for returns:
- Please make sure to record an unboxing video as a valid evidence
- Contact our Customer Service Team to apply for a return by clicking the WhatsApp button on the bottom right of the website
- Mention your issue and provide the unboxing video. Our Customer Service team will assess your issue.
- Luxehouze may require buyers/sellers to submit more supporting documents within a stipulated time period before starting the investigation.
- Once the return is approved by the customer Service team, dispatch the product(s) you would like to return. Please ship your package using a trackable, insured shipping and keep the tracking details for your records.
- Provide the receipt to our customer Service team using WhatsApp channel.
- Wait for the refund process. The amount will be refunded to the original payment method. Please note this process might take up to 14 working days depending on the payment providers.
Condition of returned items:
The returned item is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way.
Refunds and exchanges:
In Luxehouze’s sole discretion, the original purchase amount will be refunded to the original payment method. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.
Shipping and handling:
For refunds of online purchases, initial shipping fees will not be refunded unless the item is defective/faulty in which case a full refund will be made subject to inspection and compliance with our policy. Luxehouze will bear the delivery fees for returning the item.