Cleanser

Anti-oxidants, Fragrance-free, Mineral, Paraben-free, Sulphate-free Paraffinum Liquidum (Mineral Oil), Peg-30 Lanolin, Cetearyl Alcohol, Bis-diglyceryl Polyacyladipate-2, Aluminum Stearate, Theobroma Cacao (Cocoa) Seed Butter, Peg-75 Lanolin, Phenoxyethanol, Eugenia Caryophyllus (Clove) Leaf Oil, Humulus Lupulus (Hops) Oil, Chamomilla Recutita (Matricaria) Flower Oil, Eucalyptus Globulus Leaf Oil, Bht.

Use the cleanser once a day in the evening for normal to dry skin types, and twice daily in the morning and evening for congested skin. Apply a small amount to dry fingertips, then gently massage across dry face and neck until the cleanser is evenly distributed. Saturate the Muslin Cloth in hot water and squeeze off any excess. Fold it into a square and work it across the face and neck in small, circular movements to eliminate all traces of cleanser, dirt and makeup. Rinse the face and cloth thoroughly in cool water, pressing the fabric against the skin to complete the cleanse for a closed-pore look and feel.

Ordered items may be returned within 14 days of receipt provided if they are Faulty Goods.

Eligibility for returns:

Only Faulty Goods can be returned. Goods are classified as faulty if they are received damaged/expired/wrong sent. If your item is faulty when you receive it, you can return it for a refund.

Process for returns:

1. Please make sure to record an unboxing video as a valid evidence 
2. Contact our Customer Service Team to apply for a return by clicking the WhatsApp button on the bottom right of the website
3. Mention your issue and provide the unboxing video. Our Customer Service team will assess your issue.
4. Luxehouze may require buyers/sellers to submit more supporting documents within a stipulated time period before starting the investigation. 
5. Once the return is approved by the customer Service team, dispatch the product(s) you would like to return. Please ship your package using a trackable, insured shipping and keep the tracking details for your records.
6. Provide the receipt to our customer Service team using WhatsApp channel.
7. Wait for the refund process. The amount will be refunded to the original payment method. Please note this process might take up to 14 working days depending on the payment providers.

Condition of returned items:

The returned item is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way.

Refunds and exchanges:

In Luxehouze’s sole discretion, the original purchase amount will be refunded to the original payment method. Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

Shipping and handling:

For refunds of online purchases, initial shipping fees will not be refunded unless the item is defective/faulty in which case a full refund will be made subject to inspection and compliance with our policy. Luxehouze will bear the delivery fees for returning the item.